The Customer Satisfaction Survey is a hallmark of the DP3 program. These quick, and user-friendly surveys ensure that DP3 providers continue to give military families the high level of service they deserve.
At JK Moving Services, we take our Customer Satisfaction Survey scores very seriously: it’s probably just one of the reasons why our CSS scores are consistently high year after year. But, we believe there’s always room for growth. That’s why we use the scores to improve our training, our service, our fleet, and our facilities.
Filling out your CSS.
Completing a CSS allows JK to hear your comments firsthand. Simply download and fill out your CSS form—we really appreciate the feedback. For detailed descriptions on how to complete a CSS form, click here. To download a list of CSS frequently asked questions, click here.
We measure and track everything we do: from load and delivery times, to best routes, to customer satisfaction. We hold our suppliers to the same scrutinizing standards, checking and rechecking prices and charges to ensure accuracy and easy reporting.
98% of our customers wouldn’t dream of making another move without us.