Moving Services & Storage Glossary


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A.

Accessorial Service Charge (Also known as Assessorial Charges or Additional/Extra Charges). These are fees charged for sorting, packing, additional pick-ups, elevator carrying, long carrying, shuttle services, unpacking and additional non-shipment activities. The extra charges might be in addition to transportation rates and fees. The additional charges might also include waiting time, fuel surcharges and other resource-dependent fees. Of course these charges vary by carrier. Your move consultant should be able to tell you about any additional charges you might incur.

Additional Transportation Charge (Also known as A.T.C). A regionally adjusted charge that compensates the moving company for services rendered in areas where labor payment rates are higher than the national average. The A.T.C also accounts for additional costs due to traffic congestion and extended travel time.

Advanced Charges (Also known as Third Party Service). These are fees that are charged for services not performed by your moving company but by a third-party supplier contracted by your moving company. Charges are paid by your moving company and then added to the bill of lading. Suppliers may include experts whose advice or services are considered essential to a successful move, craftsmen and insurance policies.

Air Shipment. Freight shipped to any destination by airplane.

Appliance Service. Services offered to properly disconnect, move, and reconnect all appliances, including dishwashers, refrigerators, and washers and dryers. Appliance Services are offered as an additional charge, and will be separated on both your estimate and your invoice.

Appliance Dolly. A sturdy device with wheels that assists in moving refrigerators, freezers and other heavy appliances or furniture. The Appliance Dolly allows a single crew member to transport extremely heavy objects with minimal strain.

Assessed Value Coverage. The percentage of money paid per $1000 of current assessed value of belongings to cover insured items. If applicable, deductibles are stated next to the cost-per-$1000 figure. Most policies require coverage of the entire load and the assignment of cash value to all items.

Authentication (Also known as Operating Authority). State or Federal certification for a moving company to transport a shipment within certain designated geographical areas.

B.

Bill of Lading (Also known as Lading Bill, BOL, B/L, Waybill, Receipt). This represents the binding contract between you, the customer and your moving company. The BOL also indicates the vehicle or vessel on which your freight is to be shipped, its intended destination and all other terms for transporting the freight. Must be carefully examined and scrutinized prior to signing and formally approving.

Boxless Move. A suite of services offered by JK Moving that significantly reduces downtime during a commercial office move. The Boxless Move utilizes sturdy, stackable clear plastic containers that hold more items per container, reducing the time it takes to move your office.

Bulky Article. Large, heavy items including automobiles and trailers that carry additional charges to account for the difficulty and extra care with which they are moved, and the space they consume while in transit.

C.

CAPViews. JK’s user-friendly online portal that helps track supplier milestones, charges and costs during a relocation.

Carrier (Also known as Moving Company). The moving company your hire to pack, load, and move your belongings or your company’s assets.

Carrier Liability. The responsibility that the mover assumes for the your shipment. The amount of liability varies from carrier to carrier.

Carrier-Packed (Also known as C.P.). A phrase that describes articles packed into boxes, mobile storage units or cartons by your moving company. This is an additional charge.

Cash on Delivery (Also known as C.O.D). A phrase used when the customer pays the moving company immediately after the belongings arrive at the new destination. Most movers accept cash, traveler’s checks, money orders, cashier checks and credit cards as acceptable forms of payment.

Claim. The statement of loss, damage or abuse to any article in a shipment during the move process. A Claim accounts for any discrepancies that occur while a mover has care of the objects. Generally accompanied by a written claim form.

Commercial Move. The type of move made when a company, place of business, or other organization moves to a new space.

Consignee. Person who receives the shipment at the destination. This person may be the same as the consignor.

Consignor: Person who sends the shipment from the origin. This person may be the same as the consignee.

Customs Clearance. These are the international regulations and procedures that movers follow when bringing shipments across international borders. Different countries require specific documentation.

D.

Deadhead. The number of miles traveled by an unloaded truck in order to move to the origin. Included in the cost paid by the customer.

Do-It-Yourself Packing (Also known as DIY Packing, Packed By Owner, or PBO). The instance when you, the customer or shipper does all packing. Typically, the mover provides all the supplies you might need to pack yourself. In the case of a DIY Pack, the moving company is not accountable for any damage that might occur to your belongings during the move.

E.

Elevator Carry. An additional charge that compensates your mover for any additional mover required to move your shipment.

Estimate. A predicted quote for how much it will cost to move your home or your organization. Estimates are based on the type of move you are making (commercial or residential), as well as calculations, measurements of goods, equipment and trucks required, and any additional services you might request. There are different types of estimates:

  • Binding. A binding estimate is a flat-price quote provided by a moving company. You pay exactly what is quoted, even though it might take more or less time to move you; and even though your shipment might weigh more or less than the price you have been quoted.

  • Not-To-Exceed. A price quote provided by a moving company that includes the maximum price you will pay. If the weight of your freight exceeds the estimate, your final fee won’t change. If your freight weight is below your estimate, you will get the benefit of a lower price.

  • Non-Binding. A non-binding estimate is an approximation of the cost to move you based on a mover’s survey of your home and the items you’re moving. The final cost is determined after your shipment is weighed. Since a non-binding estimate is based on the actual weight of your shipment (rather than the estimated weight), the price will usually be lower than a binding estimate.

Extra Stop (Also known as Extra Pick-up or Delivery). A charge assessed when a mover has to make a stop in addition to the origin and destination. The shipper usually requests this service. The fee is determined by a current tariff.

F.

FIDI/FAIM. A global organization that establishes guidelines, quality control programs, and training for movers all over the world. In the late 1990s, FIDI created FAIM (FIDI-Accredited International Mover), a strict program that would keep international moving companies abreast of the latest rules, regulations, training, and best practices in the industry. FIDI/FAIM also provides its members with a high-quality network of global suppliers to help ensure that customers’ would receive the highest quality service from start to finish.

Flight Charge (Also known as a Stair Carry). Additional charges based on the time and labor it takes to carry furniture, boxes, and other belongings up or down flights of stairs. This charge may be imposed at both the origin and the destination. Customers with elevators large enough to transport belongings should be exempt from the fee.

Flights of Stairs (Also known as Stairs, Steps, Stairwell). Tiered corridor that connects levels of a home or apartment or office building. Flights of stairs are noted when seeking estimates from moving companies for accurate appraisals. Flights of stairs create additional charges, unless an amply sized elevator is available for the mover’s use.

Freight Service. A phrase that refers to the point during your move where your shipment is transported from the original location to the new destination. Packing, reassembling, and placement options are a customer’s responsibility and are not covered by the moving company. All packing must be done in advance of the mover’s arrival.

Full Replacement Value Coverage (Also known as Full Replacement Value Protection and JK Cares). A valuation program that reflects the money required to purchase a replacement product, regardless of the item’s age. Depreciation is not factored into a settlement claim caused by loss or damage. Full Replacement Value Coverage generally applies to the entire shipment. Deduction values are declared next to the cost-per-$1,000 figure.

Full-Service Mover. Moving companies who provide everything you could ever need for your move under one roof from packing and loading services, to transporting and post-move services as well. A Full-Service Mover provides services for residential moves, as well as commercial, government, and international moves, and move management solutions.

G.

Global Positioning System (Also known as G.P.S). A global positioning device that enables customers to track their shipments no matter where it may be in the United States. Every JK Moving Services truck comes outfitted with a GPS tracking system.

H.

Hourly Rates. Rates quoted based on the number of hours per mover per truck required to move your shipment from start to finish. Depending on the mover, there might be a minimum hour amount and/or a charge to cover the cost of sending a moving staff to the pick-up location.

Hundredweight (Also known as C.W.T or cwt). The measurement of the cost rate per designated weight. The Hundredweight is typically 100 pounds in the United States, and approximately 112 pounds in the United Kingdom.

I.

IOMI (The International Office Moving Institute). IOMI is the world’s only university for office moving. Based in Atlanta, GA, IOMI sets the standard for commercial moving, offering training programs and seminars that teach moving companies the very latest in management techniques, moving solutions, and business practices.

International Move (Also known as Overseas Move, International Relocation). Any relocation that occurs across an international boundary, regardless of the distance traveled.

Interstate Move. Any move that occurs across state lines. There is no distance limitation in regards to classification. Charges are based on the move’s weight and total distance traveled. So if you’re moving from Frederick, MD to Springfield, VA, know that you will not get charged more because you’re crossing state lines.

Intrastate Move. A move occurring within the same state but requires travel of more than 100 miles.

Inventoried List (Also known as Inventory). A document submitted by the mover that provides a detailed description of all received items. Inventories are provided for long-distance moves, overseas moves, and when items are going into storage. The list must be verified by the customer prior to signing.

J.

JK Moving Services. A full-service moving company based in the Washington, DC area that knows what matters most. JK specializes in residential, commercial, government and international moves. JK also offers move management and document storage solutions (JK Records), and has 400,000 square feet of well-maintained storage space.

JK Records. The records division of JK Moving Services that offers full-service document and record management solutions.

JK Valet (Also known as Portable Storage). JK’s portable storage solution, a highly affordable and easy alternative to self storage. JK drops the valet off at your house and you pack it yourself. You can either keep that valet at your house, or we’ll store it at our storage facilities until you’re ready to receive it at the destination of your choice.

K.

L.

Line-Haul Charges (Also known as Linehaul Charges). The basic tariff fees for long-distance moves. These charges are determined by the mileage traveled and weight of the shipment. They are usually combined with additional charges.

Loading Ramp. An inclined plane that connects the interior of a moving truck with the ground to facilitate the loading of large, heavy or bulky items into the vehicle.

Local Move. JK Moving Services considers a local move to be any move made within the Washington, DC metropolitan area. It doesn’t matter if you’re moving from Southeast, DC to Northeast, DC, or from Alexandria, VA to Bethesda, MD. If it’s in the Washington, DC area—to us, it’s a local move.

Long Carry (Also known as Distance Carry). Any instance in which a crew member must physically carry an item from the building to the truck, or vice versa. The distances at which these fees are given vary between carriers—but it is usually 100 feet. These charges are extra, and should be included in your estimate.

Long Distance Move. Movers define a Long Distance Move differently. JK defines a Long Distance Move as any move that involves either an origin or destination outside the Washington, DC metropolitan area.

Lowball Estimate (Also known as a Low Ball Estimate). A low estimate give by an inexperienced mover in order to get your business. Beware of these estimates—because you usually get what you pay for.

M.

Mover (Also known as a Moving Company). The company you hire to carry out the entire process of planning, implementing, and managing a move that is both safe and efficient.

Move Consultant. An experienced JK Moving Services professional who will take a look at your space, provide you with an accurate estimate and pricing for your move, and explain to you how JK will manage your move.

Move Coordinator. Once you become a client, JK Moving Services will pair you up with a move coordinator, or a single point of contact that will plan your move and take care of all your moving needs.

Moving Cost (Also known as Cost of Move). Any cost of transportation associated with a move. These charges exclude insurance and additional service charges. Estimations are based upon information provided by you during your free move consultation.

Moving Crew. Meet the people who will do the heavy lifting, including the packing, loading and moving of your belongings. Your crew will also prep critical areas of your home. The number of people on your crew will vary depending on what and where you’re moving.

Move manager and driver. Typically, your Move Manager is also the driver of your moving truck and the foreman or leader of your crew. This person has gone through extra training and maintains a special license, and will make sure you get packed, loaded and moved.

N.

O.

Order Number (Also known as Bill of Lading Number, Order For Service Number). The unique number that is assigned to the bill of lading for identification purposes. This number is also used to help track your shipment.

Overflow (Also known as Leaveover). Any belongings or items that might not fit into the original van due to insufficient space.

P.

Packing Services. Services offered by a full-service moving company where your items are expertly packed by trained moving crews. These services are additional. Services can be provided to unpack your items at your new home, as well.

Packing Supplies (Also known as Packing Materials). Any materials needed to pack your belongings, including boxes or cartons, heavy-duty plastic containers, cushioning materials such as packing peanuts or bubble wrap, and wrap for furniture, and Compuwrap for computers.

Peak Season. June through September or the summer months are the peak time for the moving industry. Higher moving charges may apply for moves made during this time.

Pick Up and Deliver Charges. Extra charges that apply when goods are being moved from storage to the destination or from the origin to the destination.

Portable Storage (Also known as JK Valet). JK’s portable storage solution, a highly affordable and easy alternative to self storage. JK drops the valet off at your house and you pack it yourself. You can either keep that valet at your house, or we’ll store it at our storage facilities until you’re ready to receive it at the destination of your choice.

Q.

R.

Reweigh. Usually performed at the request of the customer, an additional weighing of the entire shipment is made at the destination.

S.

Self Order (Also known as Order for Service). Customer approval required by the mover to transport a shipment. The Self Order is not legal and binding, and may be canceled or changed per the customer’s demands.

Short Haul. Any move that occurs that’s under 450 miles. Typically, a straight truck is used in lieu of a tractor-trailer, unless the move is large.

Shuttle (Also known as Shuttle Service or Auxiliary Service). Service provided by the moving company in which a smaller vehicle is used to transport the shipment from the main mode of transportation to the destination. This usually occurs in the instances where there are long narrow streets or other obstacles blocking accessibility. A Shuttle usually requires an additional charge. Shuttles are often used in cities such as San Francisco.

Storage Extension Coverage. Additional insurance may be purchased if items are going to remain in storage for a longer period of time than originally predicted. This insurance is purchased separately, or extended onto the existing coverage.

S.I.T (Also known as Storage-in-Transit). Instances where items will be in storage for a temporary duration. Often used when the destination is not ready to be occupied yet.

Space Gobbler. A commercial moving tool that inflates inside full desk drawers, safely holding contents in place, eliminating the need to pack and unpack, so that employees can spend more time on their job responsibilities.

Spider Crane. Powerful equipment that lifts entire filing cabinets while the documents are still filed away inside. During a move, JK’s Spider Cranes save companies an average of 3 hours per filing cabinet because employees don’t have to empty, pack, and re-file the cabinets. Spider Cranes also reduce the likelihood that files will be lost or misplaced.

Straight Truck. A smaller truck where the truck cab and body are attached that is easier to maneuver in tight spaces than a tractor-trailer.

T.

Tariff. Rates, regulations, classifications, rules and other provisions made by the carrier to create a secure, reliable moving experience through standardization and regulation.

Tractor-Trailer. The long-haul vehicle used for extremely large local shipments and most long-distance moves that are over 450 miles.

U.

V.

Valuable Articles (Also known as High-Value Articles). Items that cost more than $100 per pound that must be disclosed by the customer during the free consultation to ensure that they are properly packed by the movers. If an unlisted article is lost or damaged during the move, the movers may limit their liability.

Valuation. The worth of the shipment as declared by you, the shipper or customer. The valuation helps to establish your mover’s liability for loss or damage.

W.

X.

Y.

Z.






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