We’re thrilled to announce our recognition in Talkdesk®’s fourth annual CX Innovators Awards. These awards highlight clients utilizing Talkdesk’s contact center solutions to elevate customer experiences and enhance outcomes throughout their buying journey. It’s an honor to be acknowledged along with many esteemed companies for our commitment to innovation and customer care.
CX Social Impact Award Winner
JK extends its commitment to excellence into the communities we serve. Our dedication to social impact initiatives includes support for community farming, sustainability, veteran assistance, and employee diversity.
The JK Community Farm, the cornerstone of our social impact efforts, provides organic produce and protein to hunger relief programs in Loudoun, Fairfax, and Arlington Counties, as well as Washington, DC. By the end of 2023, we estimate the Farm will have distributed 245,000 pounds – equivalent to 196,000 meals – to families experiencing food insecurity in our region.
Additionally, JK spearheads initiatives like the JK BoxlessMove® program, reducing waste by offering reusable plastic bins for commercial moves. JK’s sustainability efforts contribute to saving 4.5 million pounds of waste from landfills annually. Furthermore, JK established our Belonging and Inclusion Council in 2021, underscoring our commitment to diversity, equity, inclusion, and belonging (DEIB) across the organization. The Council develops and manages programs like an enterprise-wide mentorship program and other DEIB projects.
AI Innovator Award
JK Moving faced the hurdle of managing rapid business growth that led to increased volumes. To meet the demand and ensure exceptional service, we implemented Talkdesk in 2020. Over time, we expanded our usage significantly, utilizing more than 150 licenses across various departments.
In 2023, we strategically integrated Talkdesk’s AI tools, including Talkdesk Workforce Management™, Talkdesk Agent Assist™, and Talkdesk Virtual Agent™ to further elevate our customer care and streamline operations. This integration enabled us to predict call spikes using AI-generated insights and automatically assign agents during volume surges. With Talkdesk Agent Assist™, we achieved a 37% increase in calls and reduced call abandonment by 7%, all while maintaining a minimal 11% increase in contact center headcount.
A testament to commitment and innovation
It is an honor to be recognized for our commitment to exceptional customer care and impactful community efforts. These awards validate our dedication to enhancing customer experiences while making a meaningful difference in our community.
We extend our gratitude to Talkdesk for their acknowledgment and our team for their ongoing efforts in delivering top-notch service. As we continue to evolve and innovate, we remain committed to setting new benchmarks in customer care and social responsibility.